Our Commitment to Your Satisfaction
At Everythingbutwater Store, we believe your journey to finding the perfect swimwear should be as flawless as wearing it. Just like our carefully crafted bikini tops, bottoms, and two-piece sets, our returns process is designed with precision and care. We want you to feel confident and beautiful in your swimwear, and if for any reason you’re not completely satisfied, we’re here to help.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, your item must meet the following criteria:
- Items must be in original condition with tags attached
- Items must be unworn, unwashed, and free of any signs of use
- Original packaging must be included
- A receipt or proof of purchase is required
⚠️ Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following items:
- D+ Cup swimwear (due to specialized sizing and fitting requirements)
- Swimwear with removed tags or protective liners
- Items that show signs of wear or have been altered
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] with your order details and reason for return/exchange
- Complete the Return Form: Use the template below to ensure we have all necessary information
- Wait for Authorization: We’ll review your request and provide return instructions within 1-2 business days
- Ship Your Return: Send the item(s) to our address using a trackable shipping method
- Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Everythingbutwater Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Items to Return/Exchange: [List items with sizes and colors]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging]
Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [specify item and size] [ ] Store credit
I confirm that the items are in original condition with tags attached and have not been worn or washed.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Once your return is received and inspected, we will process your refund or exchange:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: For exchanges, we’ll cover the shipping cost for your new item
Note: Depending on your payment provider, it may take additional time for the refund to appear in your account after we process it.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return Address:
Everythingbutwater Store
1009 Bungalow Road
Omaha, US 68114
Need Help With Your Return?
Our customer care team is as responsive and supportive as our D+ Cup collection. Contact us at [email protected] for any questions about returns or exchanges.
Where your confidence meets our commitment to excellent service, wave after wave. 💙