Our Commitment to Your Perfect Fit
At Everythingbutwater Store, we understand that finding the perfect swimwear is a journey of confidence and self-expression. Just like our carefully curated collection of bikini tops, bottoms, and two-piece sets, our shipping and returns process is designed to be as seamless and supportive as our D+ Cup collection. We’re committed to ensuring your experience with us is nothing short of wonderful.
Shipping Information
Order Processing Time
We pride ourselves on quick order processing. All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Returns & Exchanges Policy
Our Satisfaction Promise
We want you to feel absolutely confident and beautiful in your swimwear. If you’re not completely satisfied, we’re here to help make it right.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must meet the following criteria:
- Items must be in original condition with tags attached
- Items must be unworn, unwashed, and free of any signs of use
- Original packaging must be included
- A receipt or proof of purchase is required
⚠️ Non-Returnable Items
For hygiene and specialized fitting requirements, we cannot accept returns on the following items:
- D+ Cup swimwear (due to specialized sizing and fitting requirements)
- Swimwear with removed tags or protective liners
- Items that show signs of wear or have been altered
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Step 1: Contact Our Team
Email us at [email protected] with your order details and reason for return/exchange.
Step 2: Complete the Return Form
Use the template below to ensure we have all necessary information:
Email Content:
Dear Everythingbutwater Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List items with sizes and colors]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify item and size]
[ ] Store credit
I confirm that the items are in original condition with tags attached and have not been worn or washed.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Step 3: Wait for Authorization
We’ll review your request and provide return instructions within 1-2 business days.
Step 4: Ship Your Return
Send the item(s) to our return address using a trackable shipping method.
Step 5: Receive Your Refund/Exchange
Once we receive and inspect your return, we’ll process your request.
Refund Information
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: For exchanges, we’ll cover the shipping cost for your new item
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Everythingbutwater Store
1009 Bungalow Road
Omaha, US 68114
Need Help With Your Return?
Our customer care team is as responsive and supportive as our D+ Cup collection. Contact us at [email protected] for any questions about returns, exchanges, or shipping.
Where your confidence meets our commitment to excellent service, wave after wave. 💙